Product Support and Customer Relations



This course covers a variety of beginner topics in IT and customer support/relations. Please note that successfully completing all modules, tasks and assessment with a pass mark of 90% and above, is the criterion for an award certificate in this course. The course contains the following topics/units:

  • 1 What is Customer Relationship Management? How to use CRM in My Business
  • 2 Building Value for You and for the Customer
  • 3 Implementing CRM in Your Business and Developing a CRM Strategy
  • 4 Social and Cloud-Based CRM
  • 5 Future Trends
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